Smart meters

Advantages and disadvantages

Smart meters for gas and electricity are being rolled out across Great Britain in one of the largest IT projects ever undertaken in this country. They send meter readings automatically to your supplier(s) – this saves you from being asked to read the meter and allows your supplier to send you bills or statements based on actual readings instead of estimates.

If you have a smart meter installed you will also be provided with an In Home Display – a portable device that shows your live and historic energy consumption and cost. In this and other ways a smart meter can support you in saving energy and energy costs.

Better Energy will be installing smart meters as soon as we have completed our preparations. We currently expect to start installations in the first half of 2020, and to offer a smart gas meter to each of our eligible customers by the end of 2021.

If you would like a smart meter or have any questions about them, please let our Customer Service team know and we will do our best to prioritise your request.